Support
Care Support
Care support encompasses the various services and assistance provided to individuals to enhance their well-being and manage their needs effectively. This can include medical care, emotional support, daily living assistance, and personalized attention tailored to individual requirements. Care support aims to improve quality of life, promote independence, and ensure that individuals receive the help they need to thrive, whether in a healthcare setting, at home, or within a community.
Technical Support
Technical support involves providing assistance and solutions to resolve issues related to technology and IT systems. This can include troubleshooting software and hardware problems, guiding users through complex processes, and ensuring systems operate efficiently. Effective technical support helps minimize downtime, enhance productivity, and ensure that users can effectively utilize their technology, whether it’s through phone, email, or in-person assistance.
Frequently asked questions.
01. What is MySmartCare360?
MySmartCare360 is convenient care through a full suite of primary care services, including preventive care with wellness screenings and routine care for everyday health needs and ongoing conditions, including type 2 diabetes, high blood pressure, cholesterol issues, thyroid conditions, and asthma.
MySmartCare360 gives you access to board-certified doctors via phone or video from almost anywhere with fast, flexible appointments that fit into your busy schedule. Convenient evening and weekend appointments are available.
02. Am I eligible for MySmartCare360?
Because not all plans include MySmartCare360 benefits, the easiest way to determine if MySmartCare360 is included in your plan is to create a secure MySmartCare360 account. You can view your copay upfront, so there are no surprise costs.1
1If you have a non-zero preventive benefit, MySmartCare360 wellness screenings will not cost $0 and will follow your preventive benefit.
03. What is a Wellness Screening?
A Wellness Screening is a once-per-year preventive care appointment designed to identify potential health issues, examine your lifestyle and health goals, develop a personalized wellness plan, and recommend follow-up care if necessary.
04. What is Routine Care, and how is it different from a Wellness Screening?
A Wellness Screening is a once-per-year preventive care appointment designed to identify potential health issues, examine your lifestyle and health goals, develop a personalized wellness plan, and recommend follow-up care if necessary.
05. What is Routine Care, and how is it different from a Wellness Screening?
Routine Care is ongoing, regular appointments with a dedicated PCP who can help you manage your health and chronic conditions through lab work, diagnostics, self-reporting, and specialist referrals.
Along with follow-up appointments, Sophie, the MySmartCare360 chatbot, will support you with ongoing help and education on your condition and guide your progress with self-reported biometrics, including blood pressure, weight, and blood glucose levels.
It's recommended that you have a wellness screening appointment before scheduling routine care
06. Can I choose my MySmartCare360 doctor?
Yes. You can choose a dedicated MySmartCare360 doctor and see that same doctor for each appointment, just like in-office visits. You also have the option to change your doctor at any time.
07. How does my MySmartCare360 PCP work with my existing in-office PCP?
MySmartCare360 offers a convenient, effective way to supplement your existing PCP with fast, reliable care, so it's easier to stay on top of your health from the comfort of home. Upon request, your MySmartCare360 doctor can share notes and wellness screening results with your existing PCP so nothing is missed.
